FAQs

NYC Studio pickup FREE
USA Over $150 FREE
USA Under $150 $8
USA Express

$40


We use USPS Ground service delivery.

♡ Please note order order processing times have been fluctuating due to staff shortages caused by COVID-19 so we greatly appreciate your patience & support during this time. 



International

Canada & Mexico $25
United Kingdom $29
Europe $28
Asia $47
Australia $47
Rest of the world $50


All duties and freight are fully paid, no surprises. 


USA ⟶ Allow 1—2 weeks
International ⟶ Allow 2—3 weeks

The closer you are to NYC/Tri-State area, the more likely it is to come sooner.

♡ Feel free to email hello@findmenowthelabel.com for updates on your order.
♡ Find me now is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier directly. 

Hours for pick up are as follows: 

Monday, Wednesday, Friday: 10am-4pm
No pickup on Tuesday & Thursday
(federal holidays unavailable)


Don't love it? We offer free domestic returns! 

How To Return An Item 

If within 14 days of receiving your package you decide to Return or Exchange, please follow the below steps:

  1. Enter your Order # and email address here in order to start your return process via our Returns Center. 
  2. Follow the screen instructions and select the items you want to return. Once completed, your request for return will be submitted.
  3. You will receive an email with shipping return guidelines and a printable return label.
  4. Once your request for return is approved, please send back your items with the completed returns form from your original order and the RA number written clearly on the outside of the package along with your return label.

We will try our best to process your return as soon as it is received however, refunds and store credits can take up to 5 - 15 business days to process once we’ve received your package. To make things easier for us, please ensure you have generated an RA number for your return before you send the package back. Refunds will be credited to the same card or payment type used to make the original online purchase. When it is complete, we will send you an email to let you know that it is on the way!

All items discounted from full price are FINAL SALE and are eligible for store credit or exchange only.

All items purchased during a flash sale that are discounted at 50% and above from full price are FINAL SALE and are ineligible for return, store credit nor exchange.

We do not cover cost shipping for returns/exchanges.

Things to remember when returning items to Find Me Now, please ensure that:

  • Items are in their original condition, unworn, unwashed, and free of damage and with all original tags attached and in original packing and packaging. 
  • Once you’ve created an RA number, you will need to ensure we receive the item within 10 business days (domestic customers) or 10 business days (international customers) from the date you are in receipt of your Return Label (domestic ) via email. We will be unable to accept returns that are received after this time frame and will be automatically shipped back to the customer.
  • All sale section items are eligible for store credit or exchange only. All shipping costs related to returned SALE merchandise should be covered by the customer.
  • Expedited outgoing shipping is not refunded if your request for refund is accepted.
  • All items purchased during a flash sale that are discounted at 50% and above from full price are FINAL SALE and are ineligible for return, store credit nor exchange.

All items discounted from full price are FINAL SALE and are eligible for store credit or exchange only.

Have you received a faulty item? Email us at hello@findmenowthelabel.com with your order number and a brief description of the fault. Images of the fault are always helpful too!

From there our customer service team will be in touch with you regarding the return and next steps. Once we’ve given the okay, we will of course refund you for the cost of the item as well as the shipping costs originally and returns shipping cost.

For detailed sizing information, see the product page and our size chart page.

At Find Me Now, we value each customer and strive to provide the best online shopping experience possible. However, there are certain boundaries we must enforce to protect our business and maintain a respectful environment. Communication Standards and Future Orders: We understand that online shopping can occasionally lead to frustrations. We work diligently to minimize these issues while prioritizing the integrity of our customer service team. It's important to note that our customer service representatives operate within predefined guidelines, which they do not control. Therefore, any form of verbal abuse or disrespectful communication crosses a line that we cannot tolerate. We believe in treating everyone with respect, and we expect the same in return. If you find it challenging to engage with our team respectfully and persist in this behavior, it may be necessary for us to exercise our right to cancel any future orders you place with us. It's in everyone's best interest to maintain a positive and respectful interaction. Handling of Chargebacks and Fraudulent Claims: In the interest of maintaining our business's sustainability, we reserve the right to cancel orders from customers who have a history of filing chargebacks to their payment method (credit/debit card, PayPal, etc.) or submitting fraudulent claims through services like Route, especially those who do so without first attempting to resolve the issue with us directly. Find Me Now is a self-funded enterprise, and we cannot afford to fulfill orders from individuals with a history of such behavior. We appreciate your understanding and cooperation in these matters. Our goal is to create a positive and respectful shopping environment for all our customers. If you have any questions or concerns, please feel free to reach out to us at hello@findmenowthelable.com. We are here to assist you.

We're in the midst of a rebranding effort, which includes updating our product tags and hang tags. Please keep in mind that some of your garments may still feature our old product tags or hang tags. To minimize waste, we'll be selling the previous version alongside the updated one. Our goal is for you to adore every Second Skin piece you acquire. If you have any inquiries or concerns regarding your order, please don't hesitate to reach out to us at hello@findmenowthelabel.com. We're here to assist you.